Call Center Outsourcer Invoice Review

If you use a Call Center Outsourcer, chances are that you receive a monthly invoice that summarizes hundreds of thousands call records into a few line items.  Line items that provide  little to no visibility of the charges behind them.  Call center invoicing is complex and based on calculations of call center specific metrics such as average talk time, handle time, average wait time, and agent productivity.  Additionally, different rates may apply to different campaigns and DNIS combinations and agents may perform work for more than a single customer at a time.  With this type of environment, the opportunity for billing errors is large and detailed analysis is required for error identification.

DataDrillers is uniquely positioned to validate the complex invoices received from your call center outsourcer.  With real world call center experience down to the switch level, we have expertise in complex data analysis, telecom invoice analysis and invoice validation.  We understand the data we're looking at and we work to put it to use for you

DataDrillers invoice validation uses your outsourcers call detail data as input to the analysis process.  Using the actual call detail data rather that the paper invoice allows us to perform an in-depth data analysis using leading technologies, our proprietary toolset, and our industry knowledge.  DataDrillers recalculates and recreates each invoice, down to the call record detail.  Our advanced data analysis and reporting supplies rich detail of your current spending and provides real dollar savings projections obtainable through our cost cutting recommendations.